Beware (some) LivePerson.com “Experts”
June 5th, 2009
LivePerson is a cool concept. They claim “30,000 experts ready to chat”. The business model is that “LivePerson is an online destination, community and marketplace where individuals can chat live with experts in a broad range of categories”. Experts can get paid by users for their advice. I signed up as a “Web Design Expert” in order to see if it could help our business. This morning I got an email from LivePerson that there was a question on Web Design so I went online to provide my opinion on the issue. See the entire image of the question and the “expert” responses by clicking for “More” below. As my first experience with this system here are my thoughts:
- The expert responses (in this case) are not giving useful advice
- The experts did not spend anytime thinking about the holistic aspects of the request
- The experts did not do any research into the request
- I’m guessing the majority of the experts are offshore web development mills
The talismanclick.com website that the individual wanted to duplicate is not a good solution in my experience and it is a shame that these experts are going after a quick sale rather than promoting a better solution. Click “More” below to see my response. This is not to say that LivePerson cannot help people with questions but in this situation I’ll let you be the judge.
Richard Parr
CEO Executionists, Inc.
